Refund policy

We want you to shop with confidence at LORD CELL. If something isn't right, here's how we handle it.

Returns & Exchanges

• Returns and exchanges are accepted within 3 days of delivery for defective or incorrectly delivered items.

• The item must be unused, in its original packaging, with all accessories, manuals, and the invoice included.

• Opened items that function as described are eligible for exchange or store credit only, not a cash refund.

Warranty

• Products carry the manufacturer's warranty (typically 12 months unless stated otherwise on the product page), covering hardware defects after the return window.

• To make a warranty claim, contact us via WhatsApp with your invoice and a description of the issue.

Non-Returnable Items

• Earbuds and headphones with broken hygiene seals

• Software, digital products, and gift cards

• Items damaged by misuse, liquid, or unauthorized repair

Refunds

When a refund applies, it is issued the same way you paid — cash for cash-on-delivery orders, card reversal for card payments — within 5 business days of receiving the returned item.